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FAQ's

Contact Information

Customer Service Hours

MON - FRI - 9:30AM UNTIL 2:30PM

Phone – 0402615262

Email- info@thehamperstudio.com.au

Orders will be processed by our staff on the same day (depending on the time the Order was submitted) or on the next available business day. The best way to contact us is through our Contact Us Page and we can return your call. Alternatively you can leave a voice message on our answering machine. Please ensure that all the correct contact details are left in case we need to contact you in regards to your hamper delivery.

How much will cost to deliver a Hamper?

The Hamper Studio choose a number of carriers to send their gift hampers, depending on the area. The cost of shipping varies depending on the item.

Gift Hampers include FREE SHIPPING , unless your area is not serviced and we will contact you to advise additional charges and see if you would like to proceed your purchase.

Please note – The FREE SHIPPING applies to all of the areas that our Couriers service for the fee of $11.95. In the event that the area you are sending a Hamper is not serviced by our couriers for the standard shipping fee, additional freight charges will apply. We are happy to provide you with a quote before your proceed with the purchase, simply contact us using our Contact Us Page.

Gift Bundles & Gift Store- Our Gift Bundles and Gift Store purchased do NOT include free shipping. An additional fee of $11.90 will be added at the cart for these items. This is our standard shipping fee, if you are sending these items to an area that is not under the standard shipping fee additional freight charges will apply. We are happy to provide you with a quote before your proceed with the purchase, simply contact us using our Contact Us Page.

How will I know if my area is serviced?

If your area is not serviced by our couriers, one of our staff members will contact you to discuss an alternative and will discuss any additional charged before proceeding.

Do you deliver to a P.O Box ?

Our couriers do not deliver to P.O Box or Locked Bag addresses.

Are the items from the Gift Store packaged in Gift Boxes?

The items from our Gift Store are NOT packaged in our Gift Boxes, However they will include complimentary gift wrapping with a gift tag attached. If this purchase is being sent as a gift, please leave the details for the gift tag in the notes section of the shopping cart.

Is a signature required for the Hamper to be delivered?

With permission our gift hampers can be left at the property without a signature. Please note on your order your special delivery instructions. If the recipient is not home and the delivery driver deems it unsafe to leave the hamper a calling card will be left. The recipient can then arrange to collect the gift from their local depot at their convenience.

Can I choose what date & time the Hamper is delivered?

Whilst we endeavour to deliver by the date requested, due to unforeseen circumstances this is not always possible. Please contact us in advance and we are able to give a fairly accurate delivery date depending on location.

Unfortunately we are unable to deliver at a specified time. e.g. 10am.

Are Hampers delivered on Weekends?

Our Couriers do not deliver on Weekends.

Returns & Exchanges

In the unfortunate event that a gift has been damaged through the delivery process, please email info@thehamperstudio.com.au to organise for the gift to be returned and a replacement sent.

Cancellation or Amendment of order

Cancellation of orders must be made at least 24 hours prior to delivery. If a gift hamper has already been prepared, dispatched or in transit, we will not accept a cancellation under any circumstance. If cancellation is received at less than 24 hours notice, then cancellation is void. Cancellations must be made in writing via email to info@thehamperstudio.com.au.

If you have any further questions regarding delivery, please contact us at info@thehamperstudio.com.au.

Do you design corporate gift hampers?

We are now offering a corporate gift service. We understand the needs of businesses do change and therefore work with your team to design the perfect gift hamper for your needs. Please contact us to discuss in further detail.